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Refund / Cancellation Policy

Cancellation

If you or any member of your party wishes to cancel your holiday, you must notify us in writing, in any case the date of cancellation will be at the date on which notice is received in the Tours Department of Caper Travel Company. The person who signed the booking form must also sign the letter of cancellation. As this incurs administrative cost and retention charges by hotel, the cancellation charges will apply on the following scale :

Number of days before departure

Amount of Cancellation charges

More than 28 Days

Deposit only

27-14 Days

50% of the Tour Cost

13-07 Days

75% of the Tour Cost

06 Days or less

100% of the Tour Cost


If you change your booking

If, after your confirmation invoice has been issued, you wish to change your travel arrangement in any way, for your chosen departure date or accommodation, we will do utmost to make these changes, but it may not always be possible.


Liability

The company does not own or control hotels, coach or other facilities mentioned in the tour. As an operator of the package tour therefore, we cannot be held liable.

  • Where there has been no fault on the part of the company, supplier or agents.
  • Where the failures in performance of the contract are attributable to the customer.
  • Where the failures are attributable to a third party not connected with the provision of the holiday and are unforeseeable or unavoidable.
  • Where the failures are due to unusual and unforeseeable circumstances beyond your control.
  • Where the failures are due to an event which you or your supplier even with all due care could not foresee or foretell.
    We do take all reasonable steps in ensuring that the organisation maintains standards and provide a service that is acceptable to the passengers. The information within this website has been compiled with all reasonable care and is correct to the best knowledge of the company and is published in good faith.
 
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